State Farm® Insurance Agent Michelle Kerfin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kristin Kora
November 14, 2024
5
out of
5
rating by Kristin Kora
"Great experience working with Scott! He was very informative, explained things thoroughly, and was very clear. Made the switch to State Farm easy and stress-free."
Cindy Waddick
October 23, 2024
5
out of
5
rating by Cindy Waddick
"Amazing customer service - Rachel went above and beyond to help me when I had trouble accessing roadside assistance. She paid attention to details and made sure everything was taken care of! Such a relief to have her on my side during such a stressful time."
Gina Clark
October 15, 2024
5
out of
5
rating by Gina Clark
"Just purchased a new vehicle and Rachel helped me to do that. She's very friendly and was able to get my questions answered and update my policies accordingly. Thanks, again, Rachel!"
We responded:
"Gina, thank you for your great review of our office and of Jennifer! If you have questions of either your Auto or Homeowners Insurance policy, please don’t hesitate to call in or stop by! "
Royston Connors
October 14, 2024
5
out of
5
rating by Royston Connors
"Rachel was very helpful through a recent auto hail damage claim. State Farm claims was being challenging, but Rachel helped navigate the issues to a positive resolution."
We responded:
"Thank you for your positive feedback, Royston! I am glad to hear that Rachel was able to assist you through the challenges and helped reach a positive resolution. If you ever need anything else, don’t hesitate to reach out! -Michelle "
Danny E
October 8, 2024
5
out of
5
rating by Danny E
"Rachel goes above and beyond and made getting my auto insurance policy as easy as it could possibly be! Listed all possible options with quotes to choose from to find which best suits me!"
We responded:
"Thank you for your kind words, Danny! I am thrilled to hear that Rachel went above and beyond to make your auto insurance process seamless. If you need anything else, don’t hesitate to reach out—we’re here to help. -Michelle "
Nick Albergo
October 1, 2024
5
out of
5
rating by Nick Albergo
"Rachel is my girl! She is so amazing! And saved me $100 a month."
We responded:
"Thank you for the kind words, Nick! I am thrilled to hear that Rachel was able to save you money—she’s amazing! I am lucky to have her on our team, and I am glad she could assist you. If you ever need anything, don’t hesitate to reach out. -Michelle "
Bridget Contreras
September 24, 2024
5
out of
5
rating by Bridget Contreras
"They have been wonderful for many years for my family! Very attentive and helpful. They are easy to talk to and get the best rate with the best coverage!"
We responded:
"Thank you for your wonderful review, Bridget! I’m delighted to hear that our team has been attentive and helpful for many years and that you’ve found it easy to talk to us while getting the best prices and coverage. Your continued support means a lot to us. -Michelle"
AJ ROJAS
August 30, 2024
5
out of
5
rating by AJ ROJAS
"Friendliest staff ever! Every team member helps out. Truly the best office in Will County! I just had my home and auto bundled after hours. Now that is true dedication. The Kerfin team are winners. They won't stop until you get what you want done."
We responded:
"Thank you for the great review AJ, we are so glad you had a great experience interacting with our team. Thank you for trusting us with your insurance needs."
Amber Jelderks
August 28, 2024
5
out of
5
rating by Amber Jelderks
"Thanking Scott Johnson for everything he helped me with today! I saved so much since I switched! Even added homeowners as a first time homeowner. He explained everything thoroughly, I understood everything. I have been with a bunch of other insurances and never had a direct agent, so I’m very excited to be with State Farm. Thank you!!!"
We responded:
"Thank you for your review, Amber! I’m thrilled to hear that Scott Johnson was able to assist you and help you save so much with your switch to State Farm. It’s great to know that he explained everything thoroughly and that you’re excited about having a direct agent for the first time. -Michelle"
Michael Dunkin
August 20, 2024
5
out of
5
rating by Michael Dunkin
"Scott Johnson was knowledgeable and helpful with our policy. He took the time to understand the coverage our family needs and explained our options in a straightforward way. We're happy to be working with this agency!"
We responded:
"Thank you for your feedback, Michael! I’m thrilled to hear that Scott Johnson provided knowledgeable and helpful service, and that he took the time to understand your family's coverage needs while explaining your options clearly. It’s great to know you’re happy with our office. -Michelle"
Mohammed Badwan
August 17, 2024
5
out of
5
rating by Mohammed Badwan
"Scott is great to work with! He makes sure to explain everything in detail. He was very knowledgeable and made sure all my questions were answered and needs met."
We responded:
"Thank you for your review, Mohammed! I am glad to hear that Scott was able to help you with all of your insurance needs. Let us know if there is anything else we can do to help you in the future. - Michelle"
JOHN PAUN
July 25, 2024
5
out of
5
rating by JOHN PAUN
"This is the most friendly & informative agency I’ve been to! Michelle’s team is awesome! They were knowledgeable and patient with my multiple questions. After working with Jennifer, I know that I’m best covered, at the best rate, for my particular situation. If you’re in need of an agent that cares, go see Michelle and her team!!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with our team, John! We’re thrilled to hear that Michelle, Jennifer, and the rest of the team were able to provide you with friendly, knowledgeable, and patient service. It’s our goal to ensure that every client feels informed and confident in their coverage, and we're so glad you feel that way! We truly appreciate your recommendation and look forward to continuing to serve you. If you ever have more questions, don’t hesitate to reach out!"
Rick Joiner
July 25, 2024
5
out of
5
rating by Rick Joiner
"I have been with Michelle Kerfin – State Farm for over 25 years. The office and staff are very friendly and professional. They have always taken care of my insurance needs and continue to do so. I would recommend you give them a try!"
We responded:
"Thank you so much for your kind words, Rick! I’m thrilled to hear that you’ve been with us for over 25 years and that our office and staff have consistently provided you with friendly and professional service. Your long-term support means a lot to us, and we’re grateful for your recommendation. -Michelle"
Douglas
July 25, 2024
5
out of
5
rating by Douglas
"I can't say enough about Michelle Kerfin State Farm. Great communication, very responsive, competitive rates, great customer service. My rep Nick is always there to answer questions, assist with business red tape, and keep me and my business on track. Thank you for the great service!"
We responded:
"Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our team. Nick and the rest of us are committed to providing excellent communication, responsiveness, and competitive pricing. We're glad to hear that Nick has been able to assist you with your business needs and keep everything on track. -Michelle"
Carol Schumacher
July 22, 2024
5
out of
5
rating by Carol Schumacher
"Michele was very helpful and understanding. Would recommend them to any family member."
We responded:
"Thank you so much for your kind words, Carol! I'm delighted to hear that you found my assistance helpful and understanding. Your recommendation means a lot to me. -Michelle"
Eduardo Godoy
July 20, 2024
5
out of
5
rating by Eduardo Godoy
"My experience was excellent make me very Comfortable like i was talking to a family member Jennifer thanks for the help"
We responded:
"Thank you for your kind words, Eduardo! I'm thrilled to hear that Jennifer made you feel comfortable and provided you with an excellent experience. We strive to treat our customers like family. -Michelle"
N Simich
June 28, 2024
5
out of
5
rating by N Simich
"Rachel was great! Very fast && helpful finding me quotes for both of my cars"
We responded:
"Thank you for your review! We're glad Rachel could assist you quickly and efficiently with finding quotes for both of your cars. If you have any more questions or need further assistance in the future, feel free to reach out. -Michelle"
Gordon Collins
June 22, 2024
5
out of
5
rating by Gordon Collins
"Very knowledgeable and if she didn’t know the answer to a question, she looked it up right away. Very pleasant and professional in her dealings. Very happy to have her as our agent. Explained everything in detail and made sure that we understood what she was talking about. Very cute too, sorry, i had to add that!"
We responded:
"Thank you so much for your kind words, Gordon! I'm thrilled that you found me knowledgeable and pleasant in our dealings. Providing detailed explanations and ensuring clarity is my priority, and I'm glad I could assist you in understanding everything. -Michelle"
The General 92
June 13, 2024
5
out of
5
rating by The General 92
"Experience the exceptional customer service at Michelle Kerfin’s State Farm office. Rachel was very attentive and professional. Rachel made my claim go very smooth. Switching over from Allstate to State Farm was the best decision ever! I highly recommend switching over to Michelle’s office, and let one of the staff members like Rachel, take care of all your insurance needs. Enjoy a stress-free claims process and peace of mind knowing you're in good hands with State Farm!"
We responded:
"Thank you so much for your positive feedback about Rachel's service! We're thrilled to hear that she provided you with a smooth experience in acquiring both car and house insurance. We appreciate your business and look forward to serving you in the future. -Michelle"
Michele Doneske
June 8, 2024
5
out of
5
rating by Michele Doneske
"Scott was Beyond words helpful andd the patience the helpfulness is soooo appreciated As always through This office team! Thank you again Scott!!! ❤️❤️❤️ I've had State Farm for many years Michelle Kerfin and her team for I have to say is one of the Best"
We responded:
"Michele, thank you for your heartfelt words of appreciation for Rachael and our entire team. We're thrilled to hear that Rachel was beyond helpful in resolving your insurance situation and that her patience and assistance were greatly appreciated. Your kind words mean a lot to us, and we're here to assist you whenever you need us. – Michelle"
Nicole Cottini
June 5, 2024
5
out of
5
rating by Nicole Cottini
"Rachel was great helped me get car and house insurance. Smooth process 😀"
We responded:
"Thank you so much for your positive feedback about Rachel's service! We're thrilled to hear that she provided you with a smooth experience in acquiring both car and house insurance. We appreciate your business and look forward to serving you in the future. -Michelle"
Rayan Adeel
May 30, 2024
5
out of
5
rating by Rayan Adeel
"I recently had the pleasure of speaking with Jennifer from State Farm Insurance, and I must say, the experience was outstanding. From the moment our conversation began, Jennifer was incredibly polite, attentive, and genuinely interested in helping me with my insurance needs. What impressed me the most was Jennifer's deep knowledge of the products and services offered by State Farm. She patiently explained all my options, answered every question I had with clarity, and made sure I fully understood my policy. Her professionalism and dedication to customer satisfaction truly stood out. She helped me with all my auto insurance needs and went above and beyond to explain their life insurance policy. The way she talked made it clear that she had genuine kindness in her words, which made a significant difference in my decision-making process. Moreover, Jennifer took the time to understand my specific situation and tailored her recommendations accordingly, ensuring I received the best possible coverage at an affordable rate. This personal touch made me feel valued and cared for as a customer. Overall, my interaction with Jennifer was a delightful experience, and I left the conversation feeling confident and well-informed about my insurance choices. I highly recommend Jennifer and State Farm Insurance for anyone seeking exceptional customer service and comprehensive insurance solutions."
We responded:
"Thank you for sharing your experience, Rayan! We're thrilled to hear that you had an outstanding interaction with Jennifer. Her commitment to being polite, attentive, and genuinely helpful is a shining example of the high standard we strive to uphold at State Farm. It's wonderful to know she was able to assist you effectively with your insurance needs. -Michelle "
Michael J Deneen
May 21, 2024
5
out of
5
rating by Michael J Deneen
"Always look forward to visiting/calling State Farm (Michelle Kerfin). The Staff always have answers and fabulous guidance. After seven years, I feel like I’m talking to Family….maybe even talking TOO much! But they always listen! 😁 Someday, I'm taking the red wagon for a ride downhill! Thank you as always, J-Ryan! Be safe, be well!"
We responded:
"Thank you so much for your kind words, Michael! It's always a pleasure to hear from you, and knowing that our conversations feel like family chats truly warms my heart. My team and I are here to listen as much as you need—there’s no such thing as talking too much with us! We're glad we can provide you with the answers and guidance you need. -Michelle "
Zayid Issa
May 13, 2024
5
out of
5
rating by Zayid Issa
"I am extremely satisfied with the service that I received from very knowledgeable and professional Rachel who helped me with my insurance for my autos and home I highly recommend anybody who is looking for insurance to visit and you will not regret it."
We responded:
"Thank you for your wonderful review, Zayid! We're thrilled to hear that you had a great experience with Rachel and that she was able to assist you effectively with your auto and home insurance needs. Her knowledge and professionalism are qualities we pride ourselves on, and it's fantastic to know she met your expectations. We appreciate your high recommendation and are glad you chose us for your insurance needs. -Michelle "
Ben Bruce
May 7, 2024
5
out of
5
rating by Ben Bruce
"Rachel assisted me in obtaining new car insurance for my vehicle. She was extremely professional, and very knowledgable about the services provided by State Farm. She was honest about the process, and helped me understand the savings I received compared to my previous insurer. 10/10 would recommend."
We responded:
"Thank you for your review, Ben! We're so pleased to hear about your positive experience with Rachel. It's wonderful to know that her professionalism and knowledge were evident as she assisted you with your new car insurance. We appreciate your recommendation and look forward to continuing to serve your insurance needs with the same high standards. -Michelle"