State Farm® Insurance Agent Michelle Kerfin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ann Morrow
January 7, 2025
5
out of
5
rating by Ann Morrow
"Our state farm rep recently retired, we decided to go with Michelle's office. Everyone there is helpful, friendly and knowledgeable. Thanks so much to Michelle, Scott and the rest of the staff for everything."
Michael Rocco
January 2, 2025
5
out of
5
rating by Michael Rocco
"This State Farm is the best!"
Daniel Ufnal
January 2, 2025
5
out of
5
rating by Daniel Ufnal
"Rachel is the best. Went out of her way to help"
Jordan Ox
January 1, 2025
5
out of
5
rating by Jordan Ox
"The staff here is great. Michelle and her staff are very prompt to get back to you and address anything that may come up. I recently had a mix up where I was mistaken for another state farm customer in another state. Rachel from Michelle's staff handled it all to ensure the mistake was corrected and all by text message on new years eve! Very great service."
Maria Née
December 31, 2024
5
out of
5
rating by Maria Née
"Michelle and her staff went above and beyond their efforts to help figure out the best route to fit my needs. They are very knowledgeable on the products State Farm has to offer. I highly recommend them."
Ray Delcourt
December 20, 2024
5
out of
5
rating by Ray Delcourt
"Wow, what an outstanding insurance company Michelle’s always on top of it, but I’ve been working with Rachel Recently and she gives unbelievable service is kind attentive, and extremely knowledgeable What Fantastic agency, That truly cares!!!!!! I’ve been challenged to leave many times, but have never decided to because of excellent service!!! No reason to shop in you or else!!!"
Sarah Cheney
December 18, 2024
5
out of
5
rating by Sarah Cheney
"Always great customer service! I feel like they always take wonderful care of us to make sure all our needs are met!"
We responded:
"Thank you for your review and loyalty Sarah. We appreciate you as a customer. Always great to hear from you."
Janessa Mendez
December 13, 2024
5
out of
5
rating by Janessa Mendez
"Rachel is simply the best. She is so informative and genuine. If you need any quotes or have any questions, she’s the girl to go to."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Rachel has been so helpful and informative. She truly is a valued member of our team, and we’re so glad she could provide you with such a positive experience. If you ever need assistance in the future or have more questions, don’t hesitate to reach out. We’re here for you! – Michelle Kerfin State Farm Insurance "
Jo Ann O'Toole
December 13, 2024
5
out of
5
rating by Jo Ann O'Toole
"Rachel was incredibly helpful in providing me with a quote. After our conversation I gained a better understanding of my insurance needs and options. I am grateful for all the time she took to explain with detail my insurance needs. She is a great asset to your team."
We responded:
"Thank you for sharing your experience! We’re so pleased to hear that Rachel was able to help you gain a better understanding of your insurance needs and options. She truly takes pride in providing detailed and personalized service, and we’re lucky to have her on our team. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us! – Michelle Kerfin State Farm Insurance "
Eddie H
December 4, 2024
5
out of
5
rating by Eddie H
"Rachel has been very helpful transferring my insurance to state farm. She gets back to you right away and gets the best insurance rates possible. I am very pleased with her work ethic and customer care, which is important to me"
We responded:
"Thank you so much for your kind feedback! We’re delighted to hear that Rachel made your transition to State Farm smooth and hassle-free. Her prompt responses, dedication to finding the best rates, and commitment to exceptional customer care truly set her apart. We’re thrilled that you’re pleased with her work ethic and service. If there’s anything else we can assist you with, don’t hesitate to reach out. – Michelle Kerfin State Farm Insurance"
Michael Klimas
December 4, 2024
5
out of
5
rating by Michael Klimas
"The folks at this agency are always friendly and professional. Today Jennifer helped me get some auto insurance cards. She mailed them and emailed them as well. Jennifer was extremely helpful. Don't hesitate to do business with the Michelle Kerfin State Farm Agency!"
We responded:
"Thank you for your wonderful feedback! We’re so happy to hear that Jennifer was able to assist you promptly and efficiently with your auto insurance cards. Our team strives to provide friendly and professional service every time, and it’s great to know we met your expectations. We truly appreciate your recommendation and look forward to continuing to serve your insurance needs! – Michelle Kerfin State Farm Insurance"
Robin Nilsen
November 18, 2024
5
out of
5
rating by Robin Nilsen
"Jennifer was a wonderful help with all our insurance needs, took her time & explained everything in detail. I highly recommend her, Thank you Jennifer!"
We responded:
"Thank you so much for your kind words and positive feedback, Robin! We're thrilled to hear that Jennifer was able to assist you and provide the detailed support you needed. She truly values making sure every customer t feels informed and confident about their insurance choices. We'll be sure to pass along your appreciation to her. Thanks again for recommending us, and if you ever need anything further, don’t hesitate to reach out. We're here to help! – Michelle Kerfin State Farm Insurance"
Krystian Zeglen
November 15, 2024
5
out of
5
rating by Krystian Zeglen
"Great People to work with! Always help cover all your needs and concerns while explaining everything simply and thoughtfully. Highly Recommend them, if you need help ask for Rachel!"
We responded:
"Thank you for the kind words and recommendation, Krystian! I am glad to hear about your positive experience and that Rachel has been so helpful in addressing your needs and concerns. Providing clear and thoughtful explanations is what we strive for. Never hesitate to reach out anytime! – Michelle Kerfin State Farm Insurance "
Kristin Kora
November 14, 2024
5
out of
5
rating by Kristin Kora
"Great experience working with Scott! He was very informative, explained things thoroughly, and was very clear. Made the switch to State Farm easy and stress-free."
We responded:
"Thank you for the five-star review, Kristin! I am glad to hear Scott made your experience seamless. Providing clear and thorough information is something we strive for, and it's nice to know Scott delivered. Welcome to the State Farm family, and we're here anytime you need us! – Michelle Kerfin State Farm Insurance "
Cindy Waddick
October 23, 2024
5
out of
5
rating by Cindy Waddick
"Amazing customer service - Rachel went above and beyond to help me when I had trouble accessing roadside assistance. She paid attention to details and made sure everything was taken care of! Such a relief to have her on my side during such a stressful time."
We responded:
"Thank you so much Cindy for taking the time to leave us a Google review! I am so glad to hear that Rachel was able to assist you with your insurance needs and provide you with a high level of customer service. Happy to hear everything was taken care of, thank you for doing business with us! Hope you have a wonderful holiday season. - Michelle Kerfin State Farm Insurance"
Gina Clark
October 15, 2024
5
out of
5
rating by Gina Clark
"Just purchased a new vehicle and Rachel helped me to do that. She's very friendly and was able to get my questions answered and update my policies accordingly. Thanks, again, Rachel!"
We responded:
"Gina, thank you for your great review of our office and of Jennifer! If you have questions of either your Auto or Homeowners Insurance policy, please don’t hesitate to call in or stop by! "
Royston Connors
October 14, 2024
5
out of
5
rating by Royston Connors
"Rachel was very helpful through a recent auto hail damage claim. State Farm claims was being challenging, but Rachel helped navigate the issues to a positive resolution."
We responded:
"Thank you for your positive feedback, Royston! I am glad to hear that Rachel was able to assist you through the challenges and helped reach a positive resolution. If you ever need anything else, don’t hesitate to reach out! -Michelle "
Danny E
October 8, 2024
5
out of
5
rating by Danny E
"Rachel goes above and beyond and made getting my auto insurance policy as easy as it could possibly be! Listed all possible options with quotes to choose from to find which best suits me!"
We responded:
"Thank you for your kind words, Danny! I am thrilled to hear that Rachel went above and beyond to make your auto insurance process seamless. If you need anything else, don’t hesitate to reach out—we’re here to help. -Michelle "
Nick Albergo
October 1, 2024
5
out of
5
rating by Nick Albergo
"Rachel is my girl! She is so amazing! And saved me $100 a month."
We responded:
"Thank you for the kind words, Nick! I am thrilled to hear that Rachel was able to save you money—she’s amazing! I am lucky to have her on our team, and I am glad she could assist you. If you ever need anything, don’t hesitate to reach out. -Michelle "
Bridget Contreras
September 24, 2024
5
out of
5
rating by Bridget Contreras
"They have been wonderful for many years for my family! Very attentive and helpful. They are easy to talk to and get the best rate with the best coverage!"
We responded:
"Thank you for your wonderful review, Bridget! I’m delighted to hear that our team has been attentive and helpful for many years and that you’ve found it easy to talk to us while getting the best prices and coverage. Your continued support means a lot to us. -Michelle"
AJ ROJAS
August 30, 2024
5
out of
5
rating by AJ ROJAS
"Friendliest staff ever! Every team member helps out. Truly the best office in Will County! I just had my home and auto bundled after hours. Now that is true dedication. The Kerfin team are winners. They won't stop until you get what you want done."
We responded:
"Thank you for the great review AJ, we are so glad you had a great experience interacting with our team. Thank you for trusting us with your insurance needs."
Amber Jelderks
August 28, 2024
5
out of
5
rating by Amber Jelderks
"Thanking Scott Johnson for everything he helped me with today! I saved so much since I switched! Even added homeowners as a first time homeowner. He explained everything thoroughly, I understood everything. I have been with a bunch of other insurances and never had a direct agent, so I’m very excited to be with State Farm. Thank you!!!"
We responded:
"Thank you for your review, Amber! I’m thrilled to hear that Scott Johnson was able to assist you and help you save so much with your switch to State Farm. It’s great to know that he explained everything thoroughly and that you’re excited about having a direct agent for the first time. -Michelle"
Michael Dunkin
August 20, 2024
5
out of
5
rating by Michael Dunkin
"Scott Johnson was knowledgeable and helpful with our policy. He took the time to understand the coverage our family needs and explained our options in a straightforward way. We're happy to be working with this agency!"
We responded:
"Thank you for your feedback, Michael! I’m thrilled to hear that Scott Johnson provided knowledgeable and helpful service, and that he took the time to understand your family's coverage needs while explaining your options clearly. It’s great to know you’re happy with our office. -Michelle"
Mohammed Badwan
August 17, 2024
5
out of
5
rating by Mohammed Badwan
"Scott is great to work with! He makes sure to explain everything in detail. He was very knowledgeable and made sure all my questions were answered and needs met."
We responded:
"Thank you for your review, Mohammed! I am glad to hear that Scott was able to help you with all of your insurance needs. Let us know if there is anything else we can do to help you in the future. - Michelle"
JOHN PAUN
July 25, 2024
5
out of
5
rating by JOHN PAUN
"This is the most friendly & informative agency I’ve been to! Michelle’s team is awesome! They were knowledgeable and patient with my multiple questions. After working with Jennifer, I know that I’m best covered, at the best rate, for my particular situation. If you’re in need of an agent that cares, go see Michelle and her team!!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with our team, John! We’re thrilled to hear that Michelle, Jennifer, and the rest of the team were able to provide you with friendly, knowledgeable, and patient service. It’s our goal to ensure that every client feels informed and confident in their coverage, and we're so glad you feel that way! We truly appreciate your recommendation and look forward to continuing to serve you. If you ever have more questions, don’t hesitate to reach out!"